Effective
Decision-making
The essential guide to strengthening your communication
skills
Strong communication skills
are arguably the most important attribute a manager
can possess. Many managers believe they have already
mastered the four basic communication skills – speaking, listening, writing and reading – but
many simply go through the motions.
In Effective Communication John Adair, Britain’s
foremost expert on leadership training, will tell you
everything you need to know to enable you to:
* Use words to their maximum effectiveness in order
to persuade and really be heard
* Train yourself to hear what other people are actually
saying
* Construct your correspondence and presentations to
get across what you want to say in the clearest manner
* Improve your assimilation and understanding of the
thousands of words you have to read every day
Including helpful advice on interviews, appraisals,
giving and receiving criticism, conducting and participating
in meetings, the use of visual aids, communication
between departments and much more, this is the ultimate
tool for improving your communication skills and helping
you become a better manager.
Publication Date 04/09/2009
Dimensions 197mm x 130mm Weight 0.18 kg Pages 272
ISBN
9780330504263
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